We strive to provide our customers with high-quality products and services. Due to the nature of our products sold, namely perishable food items, custom woodworking pieces, and other unique items, we are unable to accept returns or refunds on most items except in the case of damaged or defective products.

Return & Exchange Policy

      1. Evergreen Farm & Ranch accepts returns or exchanges for any products that are damaged or defective.
      2. To initiate a return or exchange, customers must contact our customer support team at support@evergreenfarmandranch.com within 48 hours of receiving the damaged or defective product.
      3. Customers will be asked to provide photos of the damaged or defective product and its packaging to facilitate the return / exchange process.
      4. At our discretion, customers may be asked to return the damaged or defective product. If the customer is asked to return the product, Evergreen Farm & Ranch will cover the cost of shipping for the return.
      5. Evergreen Farm & Ranch will either offer a replacement product or a refund for the damaged or defective product at our discretion.
      6. If a replacement product is offered, Evergreen Farm & Ranch will cover the cost of shipping for the new product.
      7. Customers who wish to exchange a damaged or defective product for a different product must return the original product to Evergreen Farm & Ranch before the new product is shipped. The cost of shipping the returned product is the responsibility of the customer.
      8. Evergreen Farm & Ranch reserves the right to investigate the matter and take appropriate action, including issuing a full or partial refund or replacement product, as well as pursuing legal action against any party involved in fraudulent activity.
      9. Evergreen Farm & Ranch gift certificates are not eligible for return or replacement.

    We understand that receiving a damaged or defective product can be frustrating, and we are committed to providing a hassle-free exchange process for our customers. If you have any further questions or concerns, please contact us at support@evergreenfarmandranch.com.

    Refund Policy

        1. Evergreen Farm & Ranch will issue a refund for any products that are damaged or defective upon arrival.
        2. We cannot offer a refund for any products that are not defective or damaged on arrival, including if the product does not meet your expectations.
        3. To initiate a refund, customers must contact our customer service team at support@evergreenfarmandranch.com within 48 hours of receiving the damaged or defective product.
        4. If asked by the company to return the product, customers must agree to follow the directions outlined in the return policy, including taking reasonable action to coordinate return shipping.
        5. Refunds will be issued to the original method of payment used at the time of purchase. It may take up to 10 business days for the refund to be processed and credited to your account. If asked by Evergreen Farm & Ranch to return the product, at the company’s discretion it may take up to 5 business days after the company receives the product return for the refund to be processed and credited to your account.
        6. Evergreen Farm & Ranch reserves the right to investigate the matter and take appropriate action, including issuing a full or partial refund or replacement product, as well as pursuing legal action against any party involved in fraudulent activity.
        7. Evergreen Farm & Ranch gift certificate are not be eligible for a refund, except in instances of fraud.
        8. Refunds for purchases marked as a gift on the original purchase order will be refunded in the form of a gift certificate.

      Sales Made Physical Store Locations or In-Person

          1. To ensure a hassle-free refund or return process for items purchased in-person or through one of our distributors, please contact us before returning to the store. Our customer support team is likely able to resolve your issue more quickly and without the need to return the item. Simply contact us at support@evergreenfarmandranch.com and we will work with you to resolve the issue as efficiently as possible. We appreciate your business and are committed to providing excellent customer service.
          2. Customers must present their original receipt or proof of purchase to be eligible for a refund or return.

        Account Creation

            1. Creating an account on the Evergreen Farm & Ranch website is not required to make a purchase.
            2. Customers who create an account on the website will have access to their purchase history, which can be used to initiate refunds and returns.
            3. Evergreen Farm & Ranch is not responsible for any unauthorized access to customer accounts. Customers are encouraged to use strong passwords and to keep their login information confidential.

          We appreciate your business and want to ensure your satisfaction with your purchases. If you have any questions or concerns regarding our refund and returns policy, please contact us at support@evergreenfarmandranch.com.